You can return any purchased item on Scorpion Bay online store within 15 days from the delivery date. The following conditions are mandatory for any return to be accepted:
- Make sure the merchandise you return is in its original condition, tags and packaging included.
- Pack the items in the order box (or any rigid carton box) and stick the pre-paid DHL label, that you will find inside the package, on the box. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy. The return delivery is free of charge.
- Contact the nearest DHL Point (www.dhl.com) to arrange the pick-up of your package wherever you wish
Once your package reaches the warehouse, and if your return meets the conditions listed, Scorpion Bay – Online Store will refund the cost of the item + the delivery cost.
Exchange are NOT possible. You can return the item by following the steps listed above, receive the refund and make another order/purchase.
Will I have to pay for the delivery cost?
The return delivery is free of charge.
How can I return the item?
Use the pre-paid DHL label, that you will find inside the package, and Contact the nearest DHL Point (www.dhl.com) to arrange the pick-up of you package wherever you wish.
Can I return the purchased item from a different country?
No, this is not possible.
Refund time depends on type of payments, in any case the refund will be done within 14 days of the arrival return at our warehouse:
- Credit or debit card refunds: Credit Card companies vary in the time they take to restore the credit back to your account and the transaction could take up to 7 business days to be settled from the day of our refund;
- PayPal refunds: Your refund will be done directly on your account PayPal and will be visible right after. The refund on your Credit Card from your account PayPal depends on the Credit Card companies;
- Bank transfer: once we receive the return, we will ask you your bank details in order to refund the amount paid. Normally the refund will be done within 15 days.
The refund will include the cost of the returned items and the standard delivery cost, not any further cost for express delivery.
Delivery return cost will be charged on Scorpion Bay – Online Store.