BACKSHIPMENTS & REFUNDS
How can a I give a product back?
It is possible to ship an order back to Scorpion Bay – Online Store within 10 working days from the date you receive your order.
The following conditions are strictly necessari for the acceptance of the back-shipment:
- The products must not be washed or adulterated in any way.
- The products must be in the same conditions in which are shipped and with all original hangtags and labels attached: the order must be shipped in its original box or an equivalent one;
The back shipped products must be sent within 10 working days from the date you receive the order, using the DHL back shipment label. The back shipment is free of charge.
If all the above conditions are respected Scorpion Bay Online Stores will refund the full price of the back shipped products.
Is it possible to change the back shipped product with another one?
No, it’s not possible to change the back shipped product with another one. If you wish you can send back the product and make another order.
What’s the cost of the back shipment?
The back shipment is free of charge. You have to use the printed DHL label you find inside the box of your order and then contact DHL to organize the back shipment.
How can I ship back my order?
Use the printed DHL label with the barcode you find inside the box of your order and then contact DHL to organize the back shipment.
Is it possible to ship back the order from a different nation?
No, it’s not possible to ship back the order from a nation that is different from the one in which the order was made.
When is it possible to receive the refund?
Once your back shipment is accepted you will receive a confirmation email. The time needed to get the refund changes depending on the payment type:
Payment with Credit Card or Debit Card: the needed time depends on the issuing bank.
Payment with PayPal: the refund will be immediately available on you PayPal account. The effective refund to the credit card from your PayPal account depends on the issuing bank
In any case you will get a refund corresponding to the back shipped items. The initial shipping cost will be refunded. The shipping cost for the back shipment is free of charge.